Privacy Policy

Effective Date: January 7, 2025

At Team11, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website or use our services, including account creation, participation in contests, and other related activities.

We collect the following types of information when you use our platform:

• Personal Information: When you sign up or log in using Google, we may collect personal details such as your name, email address, and profile information.
• Account Information: If you create an account on Team11, we collect data such as username, password, and other details necessary for registration and account management.
• Payment Information: For paid contests, we may collect financial details (e.g., credit card information, payment method) to process your payments. Payments are processed securely by our payment gateway provider.
• Usage Data: We may collect information about how you interact with our site, including IP addresses, browser type, device information, and pages visited.

Your information is used for the following purposes:

• To create and manage your account and allow you to participate in contests.
• To process payments for paid contests and issue bonus amounts for free contests.
• To send updates, notifications, and promotions related to your participation in contests (only if you've opted in for such communications).
• To improve the overall experience on our platform by analyzing user behavior and making improvements.

We use cookies to enhance your experience on our site. Cookies help us remember your preferences, log you in automatically, and improve website performance. By using Team11, you consent to the use of cookies in accordance with our Cookie Policy.

Team11 does not knowingly collect or solicit personal information from children under the age of 18. Our services are not intended for use by children, and we do not allow minors to create accounts or participate in contests. If we learn that we have collected personal information from a child under 18, we will delete that information as soon as possible.

We offer free contests that allow users to participate without depositing any funds. Users can receive a bonus amount to participate in these contests. This bonus is non-transferable and can only be used for entry into free contests. The free contest bonus amount is non-refundable, even if the match is cancelled. Please note that all contests are subject to the rules and terms outlined on our platform.

Paid contests require users to deposit funds before participation. These funds will be used solely for entering contests.

• Contest Amount Refund: If a match is cancelled, the contest amount (the entry fee for the contest) will be refunded to the user's wallet on the platform. This amount can be used for future contests or withdrawn according to the platform’s policies.
• Deposit Fund Refund: Deposit funds made for participation in contests are non-refundable to the user's bank account. Users should ensure they are comfortable with the contest fees and entry amounts before depositing funds. Once funds are deposited, they cannot be refunded to the original payment method.

Team11 does not display advertisements on the platform. We focus on providing a clean, user-friendly experience for our users.

We take your privacy seriously and implement a variety of security measures to protect your personal data. This includes using encryption technology, secure payment gateways, and other industry-standard measures to safeguard your data.

We retain your personal information as long as your account is active or as needed to provide services. You can request the deletion of your account and personal data by contacting our support team.

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with the new effective date. Please review this policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or the way your information is handled, please contact us at:

Email: support@tm-11.com